Do you have a Question?
Here are some answers to a selection of frequently asked questions by our customers. Find the question you would like to ask and please click on the question to reveal the answer:
I can’t find the product I am looking for. Can americansport get it for me?
AS is constantly updating the products available on our website. However, we have an extensive range of products available from our suppliers, so if you cannot find it on the site send us a message and we will look into it for you.
If I don’t want to give my credit card details over the Internet, can I pay by phone or fax?
Unfortunately we are unable to take telephone or fax orders. Customers are encouraged to use our website to place orders and to utilise our payment gateway security features.
Is it safe to use my credit card on-line?
Yes, it is extremely safe. When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) 128 Bit encryption technology before being sent over the internet. If you are still unsure about sending your credit card to us via the Internet, then we suggest you use one of our additional payment methods.
When do you charge my credit card?
Our payment gateway, is run and hosted on the Shopify platform, they will attempt to charge your nominated credit card at the confirmation point of your order.
What if I am not happy with my purchase?
If you are not happy with your product for any reason, please refer to our Returns section for more information.
How much does delivery cost?
americansport.com.au offers you the cheapest and fastest shipping from a selection of trusted carriers. There may also be promotional shipping rates that can apply to your order.
Please read our Shipping & Delivery section for more information.
How long will it take to receive my order?
Delivery time within Australia is usually between 2 - 10 business days for smaller goods and between 5 - 10 days from dispatch for all bulky goods depending on your location, and the location of where the stock is shipping from.
Please read our Shipping & Delivery section for more information.
My delivery hasn't arrived within the expected time frame. What happens now?
Please contact our Customer Service Team on 0478 679415 between 9.00am - 5.00pm Monday - Friday and we will investigate your delivery further.
I placed my order today, but my account status says it has not been dispatched. Why is this?
All parcels are collected from our warehouse by approximately 5:00pm each business day. It is only when all the day's parcels have been collected, that your member account status is updated to display your order delivery status.
Can I return a product purchased online?
We want you to be totally satisfied with our products and service and there may be times when you will need to return a product purchased from us. Items purchased online can be returned for a refund, details of how to complete your return can be found on our Returns page.
We are unable to offer exchanges on returned items via our online store. If an exchange is required, please call us on 0478 679415 to arrange an appointment. Alternatively, return your item for a refund and place a new order for the correct size and/or colour.
