Returns & Exchanges
In the unlikely event that you are not happy with your item you can return it to us at your own postage cost for a refund or exchange within 28 days (from the date of received/signed for). Your item must be in original packaging, undamaged and not used with all tags still attached. Please note: all our items are checked for damage before shipping.
Download and complete our returns document and pop it into the parcel with your return. Be sure to fill out all the details correctly so our returns department can deal with your return as quickly and efficiently as possible.
All sales are final and we do not supply goods on a trial or sale or return basis. However, you are entitled to refund or exchange your order within 28 days from delivery of the goods for a full credit or refund less any applicable delivery costs providing: A) The goods must be unused and ‘as new’ in their original packaging including all manuals and accessories and the packaging must be in pristine condition. Please note: "Unused" means unused, it doesn’t mean opened, used for a few days and then reboxed. B) Any items with broken security seals or have been unpacked from their original packaging will be deemed "used" and will not qualify for a refund or exchange. If goods are received back with missing or used consumables or accessories, the cost of the accessories will be charged to you or we may reject the return entirely. Goods received back in any condition other than ‘as new’ will be returned back to you at your cost or made available for you to collect. C) Custom orders including Helmets are non returnable unless proven faulty. This does not affect your statutory rights.
Should an item fail or develop a fault please contact us as soon as possible as many "faults" can be resolved quickly over the telephone. If the item needs to be returned you must return the faulty item directly yourself. When the goods have been received, inspected and found to be faulty we will dispatch a replacement item to you as soon as possible. We cannot accept return of goods that have been dismantled or a self-repair has been attempted. If the item is not found to be faulty it will be returned to you at your cost. This returns policy does not affect your legal rights. Returns with a gift receipt are offered a gift card or exchange.
Please note americansport.com.au may limit or decline some returns and exchanges